Terms of Service

1.1 "Services" means wedding and pre-wedding photography, videography, cinematic films, photo albums, and any allied creative services offered by us, as described on the Website or in a specific Service Agreement/quotation.

1.2 "Service Agreement" means the specific written quotation, booking confirmation, or contract executed between you and us for a particular event, which may supplement these Terms with event-specific commercial terms (date, package, price, deliverables, timelines).

1.3 "Deliverables" means the edited photographs, videos, films, albums, or other creative output agreed to be delivered to you as part of the Services.

1.4 "Event" means the wedding, pre-wedding shoot, or related function(s) for which you have engaged our Services.

1.5 "Raw Footage" means unedited photographs, video, and audio captured during the Event, prior to selection, culling, colour-grading, or editing.

Where these Terms conflict with a specific Service Agreement signed by both parties for your Event, the Service Agreement shall prevail to the extent of such conflict.

2.1 You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872, to book our Services or use the Website.

2.2 By submitting a booking, you represent that all information provided by you (event details, guest information, contact details) is true, accurate, and complete.

3.1 An enquiry submitted through the Website, WhatsApp, email, or phone does not constitute a confirmed booking.

3.2 A booking is confirmed only upon:

• (a) mutual agreement on the package, pricing, and deliverables via a Service Agreement/quotation; and
• (b) receipt of the applicable advance/deposit as specified in Section 5.

3.3 We reserve the right to decline any booking enquiry at our sole discretion prior to confirmation, including where the requested date is unavailable or the Event falls outside our service scope.

3.4 Dates are held on a first-confirmed-first-served basis. We do not guarantee availability of a date until the advance/deposit is received and acknowledged by us in writing.

4.1 Prices displayed on the Website are indicative and subject to change without prior notice until formally confirmed in a Service Agreement.

4.2 Final pricing depends on factors including event duration, number of events/functions, locations, team size, travel, and accommodation requirements, and will be set out in your Service Agreement.

4.3 All prices are exclusive of applicable taxes (GST) unless expressly stated otherwise, and taxes will be charged additionally as per prevailing rates.

4.4 Any travel, accommodation, and logistics costs for outstation or destination events are borne by you, unless otherwise agreed in writing.

5.1 Advance/Booking Deposit: A non-refundable advance/deposit of 25% of the total package value is required to confirm your booking, as specified in your Service Agreement.

5.2 Balance Payments: The remaining balance shall be payable in the instalments and by the due dates specified in your Service Agreement (typically before the Event, and/or before final delivery of Deliverables).

5.3 Mode of Payment: Payments may be made via bank transfer, UPI, or through the payment gateway integrated on the Website. We do not store your complete payment card or banking credentials.

5.4 Late Payment: Failure to pay any instalment by its due date may result in suspension of Services, withholding of Deliverables, or cancellation of the booking at our discretion, without prejudice to our right to recover outstanding dues.

5.5 GST and Invoicing: GST invoices will be issued for all payments received, in accordance with applicable tax law.

6.2 The initial booking deposit referred to in Section 5.1 is non-refundable under all circumstances, as it reflects the opportunity cost of blocking your date and turning away other enquiries.

6.3 Cancellation by Us: In the rare event that we are unable to fulfil the Services due to circumstances within our control, we will (a) arrange a comparable substitute photographer/videographer at no additional cost, or (b) refund all amounts paid by you, at your election.

6.4 Rescheduling: A single rescheduling of the Event date is permitted free of charge, subject to our availability on the new date, provided a request is made at least 30 days in advance. Rescheduling requests made closer to the Event, or subsequent reschedules, may attract a rescheduling fee as specified in your Service Agreement.

7.1 Refunds, where applicable under Section 6, will be processed to the original mode of payment within 15 business days of the cancellation being confirmed in writing.

7.2 No refunds are payable once the Event has taken place and Services have been rendered, except where Deliverables are not provided due to a proven default on our part.

7.3 Refunds are not applicable for dissatisfaction with creative/artistic style, tone, or editing choices that are consistent with our established portfolio and previously shared samples, as photography and cinematography are inherently subjective creative Services.

8.1 Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic/epidemic, government restrictions, civil unrest, strikes, or failure of third-party venues/vendors ("Force Majeure Event").

8.2 In the event of a Force Majeure Event preventing us from attending the Event, we will make reasonable efforts to provide a substitute team, or reschedule, or refund amounts paid (less costs already reasonably incurred), at our discretion, in consultation with you.

You agree to:

• 9.1 Provide accurate event details, schedules, venue access information, and guest/family coordination points in a timely manner.
• 9.2 Ensure venue access, necessary permissions, and safety for our team to perform the Services (including any venue photography/drone permits required, which are your responsibility unless otherwise agreed).
• 9.3 Ensure timely payment of all amounts due as per Section 5.
• 9.4 Communicate any special requirements (shot lists, family group lists, restricted photography zones) at least 7 days prior to the Event.
• 9.5 Not hold us liable for missed moments due to inaccurate scheduling information, restricted venue access, or circumstances outside our reasonable control.

10.1 Ownership: All Raw Footage and Deliverables created by us in connection with your Event are original creative works, and copyright therein vests in Cinevine Productions under the Copyright Act, 1957, unless expressly assigned in writing.

10.2 License to Client: Upon full and final payment, we grant you a perpetual, non-exclusive, royalty-free licence to use the Deliverables for personal, non-commercial purposes (printing, sharing with family/friends, personal social media use).

10.3 Restrictions: You may not sell, sub-license, or use the Deliverables for commercial purposes (advertising, commercial publications, resale) without our prior written consent.

10.4 Raw Footage: Raw Footage is not ordinarily part of the Deliverables and remains our property. Provision of Raw Footage, if agreed, will be specified separately in your Service Agreement and may be subject to an additional fee.

10.5 Our Portfolio Rights: Subject to your consent under Section 10 of our Privacy Policy, we retain the right to use selected Deliverables for our own portfolio, marketing, website, social media, awards submissions, and vendor showcases, with appropriate credit where feasible.

10.6 Watermarking: Preview or sample images shared before final payment may carry a watermark and are not licensed for independent use or reproduction.

10.7 Third-Party Music/Elements: Any background music, graphics, or elements licensed by us for use in cinematic films are provided under our existing licences and are for your personal viewing use only; redistribution of such films on public commercial platforms may require independent music licensing, which is your responsibility.

11.1 By engaging our Services, you (and, to the extent you have obtained necessary consent, your guests) grant us the right to capture photographs/videos containing your and their likeness for the purposes described in these Terms and our Privacy Policy.

11.2 If any guest specifically objects to being photographed/filmed, it is your responsibility to inform us in advance so reasonable accommodations can be made; we cannot guarantee the exclusion of any individual from group/candid shots at a live event.

12.1 Estimated delivery timelines will be specified in your Service Agreement (e.g., teaser within 7 days, full album/film within 6 to 8 weeks of the Event).

12.2 Timelines are estimates and may vary due to volume of work, complexity of editing, or Force Majeure Events. We will communicate any material delays proactively.

12.3 Deliverables will be shared via a private online gallery, cloud storage link, or physical media, as agreed. You are responsible for downloading and independently backing up your Deliverables within 90 days of delivery; we are not obligated to retain hosting access beyond this period.

12.4 We maintain backups of Raw Footage and Deliverables for a limited period (see Section 8 of our Privacy Policy) but are not a substitute for your own archival storage. We are not liable for loss of data due to hosting/cloud provider failure beyond our reasonable control.

14.1 To the maximum extent permitted by law, our total liability arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you for the specific Event giving rise to the claim.

14.2 We shall not be liable for any indirect, incidental, consequential, or special damages, including loss of sentimental value, emotional distress, or business loss.

14.3 We are not liable for equipment failure, memory card corruption, accidental deletion, theft, or loss occurring despite reasonable industry-standard precautions (including on-site backup practices), though we will make commercially reasonable efforts to recover any lost data.

14.4 We are not responsible for the acts, omissions, permissions, or restrictions imposed by third-party venues, vendors, or event planners.

You agree not to:

• 17.1 Use the Website for any unlawful purpose or in violation of these Terms;
• 17.2 Attempt to gain unauthorised access to our systems, servers, or data;
• 17.3 Copy, scrape, reproduce, or misuse content (including portfolio images/videos) from the Website without authorisation;
• 17.4 Upload or transmit any harmful code, virus, or malicious script through any form on the Website;
• 17.5 Impersonate any person or misrepresent your affiliation with any person or entity.

21.1 Good Faith Negotiation: In the event of any dispute arising out of or in connection with these Terms or the Services, the parties shall first attempt to resolve the dispute amicably through good-faith negotiation within 30 days of written notice of the dispute.

21.2 Arbitration: If the dispute is not resolved through negotiation, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator mutually appointed by the parties. The seat and venue of arbitration shall be New Delhi, Delhi, and the language of arbitration shall be English.

21.3 This clause does not preclude either party from seeking urgent injunctive relief before a competent court where necessary.

23.1 We may suspend or terminate a booking where you materially breach these Terms (including non-payment), subject to prior written notice and a reasonable opportunity to cure, except where cure is not possible (e.g., providing false information).

23.2 Termination does not affect any rights or liabilities accrued prior to termination, including our right to retain the non-refundable deposit under Section 6.2.